Contact

Get in touch

We respond to every message. For the fastest, most relevant answer, use the appropriate address below — editorial, complaints, and partnerships inboxes are managed by different team members.

Editorial team

For general questions about our reviews, operator suggestions you would like us to cover, or feedback on specific articles.

Factual corrections and complaints

For reporting a factual error, a change in an operator’s terms we have not yet caught, a bad experience with an operator we recommend, or a suspected conflict of interest.

  • Email: [email protected]
  • Typical response time: 1–2 business days; handled by the Editor-in-Chief under our Editorial Policy

Contact form

For readers who prefer not to use email, our contact form routes to the correct team based on the topic you select. The form is protected by Google reCAPTCHA v3 to prevent spam — no additional information about you is shared with reCAPTCHA beyond what Google collects as part of its anti-abuse service (see our Privacy Policy).

When to expect a reply

  • Editorial and complaints: Monday to Friday, 09:00–17:00 Eastern Time; messages outside these hours are answered on the next business day.
  • Statutory holidays: Replies may take an additional business day during federal and Ontario statutory holidays.

For urgent matters relating to responsible gambling or player safety, please also contact the resources on our Responsible Gambling page — many operate 24/7 and are far better placed than our editorial inbox to provide immediate support.